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Heat pump
Create your RMA case by filling in the fields below and press submit.
Then we will process your case within 1-7 business days.
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Contact Information
Contact Information
First Name:
*
Last name:
*
Address:
*
ZIP code:
*
City:
*
Telephone:
*
E-mail:
*
Country:
*
Danmark
Finland
Norge
Sverige
Evt. installations adress
Evt. installations adress
First name
Lastname
Installationadress
Zipcode
City
Purchase information
Purchase information
Store:
*
City:
*
Date of purchase:
*
Model:
*
×
AE 12000
AE 18000
AE 24000
AE 35
AE 9000
Apollo 48000
ELL Front
Mat Pro 12
Mat Pro 18
Mat Pro 24
Mat Pro 9
Midea Portasplit
Nordic 12000
Nordic 18000
Nordic 9000
Nordic One 12Kw
Nordic One 22 kw
Nordic One 7 kw
S-JA2518
S-JA2519
S-JA2522
S-JA3523
S-JA7222
S3331
S3425
S3431
S3628
S4225
S4232
S4526
S4626
S4635
S4653
S5125
S5132
S5225B
S5232
S5426
S5435
S5453
S6026
S6035
S6053
S6526
S6535
S7026
S7035
SC-JA2516
SC-JA2518
SC-JA2519
SC-JA2522
SC-JA4816
SC-JA4819
SC3325
SC3331
SC3348
SC3431
SC5232
SEL25
SEL48
VPA109
VPA312
VPA612
WDC 124
WDH 129
WDH 229
WDH JA2921
WDH JA4122
Heatingpump information
Heatingpump information
Serialnumber indoor unit (20-24 digits):
*
×
Serialnumber outdoor unit (20-24 digits):
*
×
Installation company
Installation date
What is the outdoor unit mounted on?
*
Is the outdoor unit installed at a height of more than 1.5 meters?
Yes (It is important that we get pictures of how high the outdoor unit is mounted.)
No
Size of the room being heated:
*
How well is the room insulated?
Super
Well
Not so good
Bad
Where is the heat pump installed?
House
Cottage
Garage
Outhouse/room
Are there other heat sources in the room?
Yes
No
If yes, what heat source?
Have you had a technician visit for troubleshooting?
Yes
No
If yes, who ordered the visit?
Is it a warranty case? (Attach the purchase receipt and the installation invoice.)
Is it a warranty case? (Attach the purchase receipt and the installation invoice.)
Yes
No
Do not know
Describe the problem, if there is a error code please write it down
*
Have you attached the invoice for the installation?
Yes
No
If no, why not?
Have you attached the purchase receipt?
Yes
No
If no, why not?
Upload files relevant to the case (purchase receipt, installation invoice, pictures or video)
Upload files relevant to the case (purchase receipt, installation invoice, pictures or video)
Drag files here or click to choose
Max. 25 MB per file · Max. 10 files
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